CUSTOMER SERVICE & OPERATIONS COORDINATOR

VetPharm Global is an international partner in animal health, specializing in the distribution of veterinary medicines, vaccines and feed additives. From our headquarters in Belgium and through a commercial network and activities in Europe, Asia and South America, we support veterinarians, manufacturers and pharmaceutical companies with innovative and scientifically based solutions.

With a strong focus on quality, expertise and customer focus, we contribute to sustainable and high-performance animal health.

We are currently looking for a customer service & operations coordinator who can effortlessly connect customers, suppliers, sales, warehouse and transport. Do you like to stay in control and ensure that everything runs smoothly from order to delivery?

Job description

In this varied position, you’ll combine customer service, logistics coordination and operational monitoring. You’ll keep an eye on the big picture, take the initiative and ensure that customers can always count on correct and timely service.

Your responsibilities:

  • You are the point of contact for customers, suppliers and internal colleagues.
  • You process orders and follow them up from request to delivery.
  • You answer customer questions by phone and e-mail.
  • You manage stock levels and identify possible stock shortages in good time.
  • You will support the purchasing and supply processes.
  • You coordinate transports and follow up on export files.
  • You will ensure the follow-up of quality and administrative documentation.
  • You regularly coordinate with sales, the warehouse and logistics partners.
  • You monitor deadlines and ensure a smooth and correct flow of information.

profile

  • You are organizationally strong, take initiative and keep a smooth overview of several files.
  • You communicate professionally and work in a customer- and solution-oriented way.
  • You are accurate, administratively strong and know how to set the right priorities.
  • You work independently and take responsibility, but you are also a real team player.
  • Affinity with logistics, distribution, purchasing or a regulated environment is a plus.
  • You communicate fluently in Dutch and English; Additional languages are an asset.

what do we offer you?

  • An exciting position in which customer service and operations come together.
  • A lot of responsibility, autonomy and room to take initiative.
  • A competitive salary package, supplemented with meal vouchers (€10), commuting allowance, mobile phone budget and mobile subscription.
  • A dynamic and growing working environment with short lines of communication and great colleagues.
  • The opportunity to help build an innovative organization and to further improve our services.

Are you interested in joining our team? You can apply by emailing your CV and motivation letter to jobs@vetpharm-global.com.

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